Terms Of Service
Terms & Conditions
The following terms ensure a smooth collaboration, allowing us to effectively drive results for your business through professional lead generation and digital marketing services.
Data Usage and Privacy
Shield Lead Gen adheres to strict confidentiality and privacy standards. Client-provided data or business information will be used solely to execute the agreed-upon services.
Clients must ensure their data complies with applicable legal and regulatory requirements.
Scope of Services and Costs
All service costs are based on your specified marketing, sales, and lead generation goals, as outlined during initial consultations. Any additions or changes to the agreed scope, including enhancements or modifications, may incur additional charges.
Clients are responsible for clearly communicating their requirements before the project or campaign begins. If any details are unclear or omitted, Shield Lead Gen will proceed based on our professional understanding. Discrepancies resulting from unclear instructions may lead to additional fees.
Acceptance of Terms
By engaging Shield Lead Gen for lead generation, sales, advertising, or digital marketing services for your business, you accept these terms.
Acceptance can be confirmed through email communication, deposit payments, verbal agreements, online approvals, or signing a formal contract.
Client Responsibilities
Clients must provide all necessary assets, including business information, branding materials, login access where required, target audience details, service information, and marketing goals, within the specified timeframe to avoid delays.
Any delays in providing essential information, access, or approvals may extend project timelines and lead to additional charges.
Changes and Revisions
Shield Lead Gen accommodates minor revisions to campaigns, strategies, landing pages, creatives, or marketing assets within the agreed scope of work.
Significant changes, additional requests, or scope expansion after project initiation may incur extra fees.
Adjustments to active campaigns based on new goals, budgets, service areas, or performance metrics will be discussed and quoted separately.
Campaign Performance and Reporting
Shield Lead Gen commits to providing transparent performance metrics and regular reports to keep clients informed of their campaign’s progress.
Results depend on various factors, such as client involvement, market conditions, competition, advertising budget, offer quality, sales follow-up, and the nature of the services provided.
Communication and Collaboration
Email is our primary communication method for project updates, general correspondence, approvals, and feedback. Clients must ensure their contact details are current.
Shield Lead Gen may schedule periodic review meetings to share insights, campaign updates, reporting details, and strategy recommendations for ongoing campaigns.
Service-Specific Considerations
- SEO & Paid Advertising: Clients understand that results for search engine optimization and paid advertising campaigns may take time and depend on market dynamics, competition, budget allocation, and platform approval processes.
- Lead Generation: Shield Lead Gen works to provide high-quality leads; however, we cannot guarantee conversion, as final sales outcomes depend on the client’s sales process, response time, pricing, offer, and customer handling.
- Content Marketing: Content created for campaigns will align with the agreed strategy. Any additional content requests outside the initial scope may require additional fees.
- CRM, Landing Pages & Tracking: Setup, integrations, and tracking tools will be implemented according to the agreed scope. Additional automation, integrations, or custom reporting may be quoted separately.
Intellectual Property
Any marketing materials, content, landing pages, campaign structures, creatives, strategies, or assets developed by Shield Lead Gen as part of the agreement remain the property of Shield Lead Gen until full payment is received.
Upon full payment, ownership of custom-created assets will transfer to the client. However, proprietary tools, processes, frameworks, methods, or internal systems used by Shield Lead Gen will remain our intellectual property.
Refund Policy
Refunds are not offered unless legally required or under extraordinary circumstances.
Any service issues or errors on our part will be corrected at no extra cost within the project’s active term.
Policy Purpose
These terms are designed to ensure a smooth, transparent working relationship while we help you grow your business through expert lead generation, digital marketing, and campaign management services.
Contact Information
For questions about these Terms & Conditions, please contact us:
Company: Shield Lead Gen
Phone: (331) 267-6174
Email: info@shieldleadgen.com
Mailing Address: 6425 N Rockwell St, Chicago, IL 60645